When is the last time you purchased a product online? Did you read the reviews before buying the product? We'd be willing to bet you did. We've always believed word of mouth was the best form of advertising and it's still true today. However, that conversation is happening online.
Online reviews are growing in importance. People use them not only to decide what to buy but where to buy it. In fact, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations. Search engines like Google are also looking at your reviews to help determine where to place your organic listing in its results. What are people saying about your business? Have you looked at your online reviews?
Your reputation is as crucial as ever in today's digital world. A single negative search result can dramatically alter public perception of your brand. We can monitor online review sites, including industry-specific sites, and respond to your customers. We will work proactively to positively influence your online reputation.